Return and Exchange Instructions

Members enjoy a 7-day grace period (including holidays) after the goods they purchase arrive. Returned goods must be sent back within the grace period.

When returning or exchanging goods, the goods must be in brand new condition and fully packaged (please pay attention to the integrity of the product, accessories, gifts, warranty, original packaging and all accompanying documents or information, and do not miss any accessories or damage the original box). If the returned goods cannot be restored to their original condition, it may affect the return rights or be required to bear part of the cost, thank you.

· About delivery method

Delivery range is the whole of Taiwan.

·About delivery time

After the order is successfully placed, we will distribute the goods in the order of order placement. The distribution cycle is about 1-3 working days, and the general arrival time is about 5-7 working days.

·How to apply for return and exchange

1. Return and exchange due to quality reasons: within 7 days from the date of receipt of the goods, send an email to the after-sales service center. The customer service will accept your request within 1-3 working days after receiving the email. The shipping cost of the return and exchange will be borne by us.

2. Return and exchange process:

Confirm receipt—apply for return and exchange—customer service review—user sends back the goods—warehouse signs for inspection—return and exchange review—refund/exchange;

Please indicate the order number, name, and phone number for return and exchange.

3. How to cancel an order

First confirm with the administrator whether the order has been shipped

Not shipped

Handling: Inform the administrator to cancel the order. To cancel the order, you need to send the order number and indicate the relevant reason to the after-sales customer service. The content should indicate your order number, name, and phone number. Thank you.

Shipped

Notify the administrator that the goods are rejected upon arrival.

The actual use effect of the product depends on personal circumstances, and it is not guaranteed that every user can enjoy the advertised effect. If you have any questions, please consult the online customer service or contact us by email. The company has the final right of interpretation.